Preventing Harassment in Condo Management: Protecting Property Managers

Harassment is an issue that has unfortunately become all too common in many industries, and condo management is no exception. The unique nature of property management—where property managers often serve as the main point of contact for residents, contractors, and board members—can create complex dynamics. While most condo communities thrive on mutual respect, a small minority may perpetuate toxic behaviors that lead to harassment.

Unfortunately, property managers are often at the receiving end of this mistreatment, due to the authority they hold in managing the community and enforcing policies. 

Fortunately, there are various legal protections and proactive steps that property managers can take to safeguard themselves. With the right knowledge and resources, property managers can effectively protect their mental health, ensure their legal rights are upheld, and foster a safe, respectful working environment. The key is taking action early—by setting boundaries, seeking support, and utilizing the legal tools available to them. 

Deborah Howden of Shibley Righton LLP outlines her legal insights on how property managers can safeguard themselves against harassment and better navigate the complexities of condo management.

Preventing Harassment in Condo Management: Protecting Property Managers

Key Measures for Protecting Property Managers Against Harassment

The first step to preventing harassment is not tolerating it. If harassment is ignored, it can escalate and become harder to control. Property managers must make it clear that harassment is unacceptable and will be addressed promptly. This proactive approach helps stop issues before they become entrenched, protecting everyone involved—whether it’s the property manager, residents, or staff.

Property managers have legal protections under the Occupational Health and Safety Act (OHSA). This legislation ensures that all workers, including property managers, are protected from harassment and unsafe working conditions. If a property manager faces harassment, they can turn to this law for support in addressing the situation and seeking a resolution.

In addition to the OHSA, Section 117 of the Condominium Act offers further protection. This section states that no condition should continue if it harms a person, which includes harassment that could cause harm to property managers. These laws provide a strong legal framework that supports property managers and ensures a safe and respectful working environment.

The Importance of Clear Communication

One of the most crucial takeaways is the importance of communication. Property managers should report harassment immediately through the proper channels, often involving the condominium’s lawyer or HR department. By being vocal and proactive, harassment can be addressed swiftly and stopped before it escalates.

Furthermore, documenting the incidents of harassment is essential. This documentation provides a clear record, which can be valuable if legal action is required. Property managers should always keep detailed records of dates, times, and descriptions of harassment incidents,                                                as this information strengthens their case.

Preventing Harassment: Proactive Measures

While addressing harassment after it occurs is vital, it’s even better to prevent it from happening in the first place. Here are some steps property managers can take to create a harassment-free environment:

1. Set Clear Boundaries: Establish and communicate clear boundaries with residents and staff regarding respectful behavior. When everyone knows what is expected, harassment is less likely to occur.

2. Education and Training: Property managers should regularly educate residents and staff about harassment and encourage them to report any inappropriate behavior. Providing training on recognizing and addressing harassment can also help prevent it.

3. Foster a Culture of Respect: Creating a workplace culture that values respect and professionalism can deter harassment. Encouraging open communication, mutual respect, and teamwork is key to preventing incidents of harassment.

4. Enforce Policies: Ensure that harassment policies are in place, well-communicated, and strictly enforced. A zero-tolerance policy for harassment will set the tone and make it clear that unacceptable behavior will not be tolerated.

Further Resources: Protecting Your Mental Health

Harassment is not only a legal issue—it’s a mental health concern as well. Repeated harassment can cause significant stress, anxiety, and even burnout. Property managers must prioritize their well-being and seek support when needed. Mental health resources, including counseling and employee assistance programs, can provide valuable support for anyone experiencing harassment.

Don’t forget to check out our other blog posts in the “Harassment in Condos” series:

1 of 6: “Incivility in Condos: Harassment and Violence in the Workplace and Our Community”.

2 of 6: “Harassment in Condos: A Troubling Trend and Its Impact on Condo Managers and Property Management Companies”.

3 of 6: “Incivility and Harassment in Condos: Exploring Existing Measures”.

4 of 6: “Getting Proactive About Preventing Harassment in Condos: Coming Together as a Community of Condo Managers, Directors, Vendors, and Residents”.

5 of 6: “Protecting Directors and Residents Against Harassment in Condos: Existing Legislative Measures + Future Considerations (Pt. 5/6)”

6 of 6: “How Condo Communities Can Take Action Against Harassment: Top Takeaways for Condo Managers, Boards, Residents, and Vendors (Pt 6/6)”

Our blog also offers a wealth of information on relevant condo law topics, making it a valuable resource for property managers and boards alike. Or, explore Stak’d, our library with over 10,000 hand-curated condo-related resources for additional summaries and tools, or dive deeper into our blog for more detailed discussions on topics that matter to you and your community.

Preventing Harassment in Condos: In Conclusion 

Harassment is a serious issue in condo management, but with the right legal protections, a clear stance against harassment, and proactive measures, property managers can protect themselves and others. It’s essential to be informed about the legal frameworks in place and to take immediate action if harassment 

-Stratastic Inc.

P.S. Subscribe now for more insights like these, into all things Condoland!