Wearing The Right Hat: Managing Condo Owners’ Expectations

In this article, the author discusses the challenge of managing condo owners' expectations of condo board directors. They suggest creating job descriptions for directors and owners, including specific role and responsibility descriptions, to help owners understand the different hats directors wear. The two hats are the Director Hat and the Owner Hat. The Director Hat is to be worn during meetings, where directors must make decisions that ensure the well-being of the condo corporation. On the other hand, the Owner Hat is to be worn at all other times, allowing for self-serving interests. The article emphasizes the importance of open and transparent communication in managing condo owners' expectations and helping directors fulfill their fiduciary responsibilities. The author also offers tips on how to avoid wearing the wrong hat and reminds owners that directors make decisions in the best interest of the corporation.