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Use Journey Maps to Jumpstart Your Employee Experience Efforts

Megan Burns
Publication date:
December 7, 2018
Article Summary: 

This blog explains the process of journey mapping and how it can help organizations improve their employee experience (EX). Journey mapping involves creating a visual diagram of the steps an individual goes through to achieve a goal, highlighting their thoughts and emotions along the way. The author recommends mapping common experiences, such as completing job tasks or sitting through meetings, to achieve quick wins. Employees should also be involved in co-creating solutions to improve their experiences. Journey maps can be used as a diagnostic tool and also as the foundation for ongoing EX governance.


journey map, employee experience, co-creation, HR, job tasks, meetings, email, Delta Airlines.

Source Citation: 
Megan Burns
Use Journey Maps to Jumpstart Your Employee Experience Efforts
December 7, 2018
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