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Top 5 Tips for Boards When Dealing With Difficult People

Tania Haluk
Publication date:
April 1, 2020
Article Summary: 

The article provides five tips for condominium boards when dealing with difficult people in their communities. The tips are based on the acronym "BASED," which stands for Be open-minded, Assume positive intent, Stick to the facts, Engage in listening, and treat everyone with Dignity and respect. The article emphasizes the importance of maintaining professionalism, avoiding personalization of criticisms, and focusing on practical solutions. It also highlights the need to be respectful, patient, and understanding when dealing with challenging individuals to foster a more engaged and harmonious community.


Condominium Boards, Difficult People, Dealing with Difficult People, BASED Approach, Be Open-Minded, Assume Positive Intent, Stick to the Facts, Engage in Listening, Dignity and Respect, Building Relationships, Community Engagement, Condominium Governance.

Source Citation: 
Tania Haluk
Top 5 Tips for Boards When Dealing With Difficult People
April 1, 2020
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