Top 3 Questions Millennials Ask When Shopping for a Condo

Millennials are a significant demographic in downtown condo buildings, and when shopping for a condo, they ask three key questions. The first question is whether there is a concierge to accept Amazon packages. As millennials are often focused on hitting the gym or happy hour after work, having a concierge that accepts packages provides ease of mind. The second question is whether anything can be done virtually and without talking to someone. Millennials prefer minimal physical or verbal contact and want to communicate via email or direct messaging. Lastly, they want an easy line of contact to the building manager if an issue arises, as they expect white-glove service. To ensure Resident Relationship Management (RRM) processes run smoothly, building management must offer an organized system for parcel intake, direct messaging or email communication, and have a rating system for situations between staff members.