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The Duty to Reasonably Investigate Complaints

James Davidson

Publication date:
March 15, 2023
Article Summary: 

Discusses the legal obligations of condominium corporations in Ontario regarding investigating complaints made by unit owners or residents. The article explains that condominium corporations have a duty to investigate complaints that may constitute a breach of the corporation's bylaws or the Condominium Act, 1998. The article emphasizes that the investigation must be conducted in a timely and reasonable manner, and that the corporation should provide regular updates to the complainant regarding the status of the investigation. The article also explains the importance of maintaining accurate records of the investigation and any action taken as a result of the complaint. The article concludes by discussing the potential consequences of failing to investigate complaints properly, including the potential for legal action against the corporation.


condominium corporations, complaints, unit owners, residents, legal obligations, bylaws, Condominium Act, 1998, investigation, timely, reasonable, updates, accurate records, action, consequences, legal action.

Source Citation: 
James Davidson

The Duty to Reasonably Investigate Complaints
March 15, 2023
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