The CMRAO Discipline Process – What to Expect

The CMRAO (Condominium Management Regulatory Authority of Ontario) has explained its discipline process in response to inquiries. The Registrar of the CMRAO handles complaints against licensed and unlicensed condominium managers and businesses. In the case of unlicensed practices, the Registrar may refer the matter to the CMRAO’s Statutory Director, who oversees investigations and prosecutes cases in provincial courts. When a complaint involves a licensee, the Registrar may refer the matter to the Discipline Committee. The Discipline Committee is an independent adjudicative body established under the Condominium Management Services Act, 2015 (CMSA), and it determines if a licensee has failed to comply with the Code of Ethics. The CMRAO publishes decisions of the Discipline and Appeals Committees on its website to ensure transparency and protect the public.