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Strategies for Dealing

Author: 
Dipta Baidya, Jackie Stavert, Darryl Norrie, Sean Wilde, Nicholas Chirametli, Melody Roche
Publication date:
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Article Summary: 

The article discusses strategies for dealing with difficult people in condominium management. Property managers share their insights on how to effectively handle challenging situations with residents, emphasizing the importance of active listening, staying calm, showing respect, and focusing on resolving the core problem. The tactics include maintaining a calm demeanor, understanding the resident's perspective, using effective communication techniques, and promoting conflict prevention through empathy and understanding.

Keywords: 

difficult people, conflict resolution, condominium management, active listening, empathy, communication, professionalism, conflict prevention, challenging situations, resident interactions.



Source Citation: 
Dipta Baidya, Jackie Stavert, Darryl Norrie, Sean Wilde, Nicholas Chirametli, Melody Roche
Strategies for Dealing
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https://acmo.org/publications/cm-magazine/article/190
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