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Retain A Personal Touch With A Tech Focus

Concierge Plus
Publication date:
October 2, 2019
Article Summary: 

This blog discusses how to retain a personal touch in customer service while incorporating technology. The author emphasizes the importance of providing personalized and attentive service to customers, but also acknowledges the value of incorporating technology to streamline processes and improve efficiency. They provide examples of how technology can be used to enhance the customer experience, such as using automated communication tools to provide timely updates and notifications. The author also emphasizes the importance of maintaining a balance between technology and human interaction, and provides tips for ensuring that technology is used in a way that still allows for personalization and attentiveness.


personal touch, customer service, technology, personalized, attentive, automated communication, updates, notifications, balance, and human interaction.

Source Citation: 
Concierge Plus
Retain A Personal Touch With A Tech Focus
October 2, 2019
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