Promote Rapport

Managing a condominium community requires a set of skills to maintain harmony among residents with diverse personalities, backgrounds, and perspectives. The article emphasizes that property managers should put themselves in the position of an owner to understand the community better and build rapport. Key points for maintaining harmony include effective communication, responsible financial stewardship, honesty even when delivering bad news, and being decisive in handling challenges. A real-life flood incident showcases the importance of quick decision-making and action to minimize damages and maintain positive relationships with residents.