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Problem Resolution Begins With Good Communication

Toronto Condo News
Publication date:
February 25, 2020
Article Summary: 

In condo communities, good communication is crucial for cooperation and collaboration among residents, board members, and management. Poor communication can lead to misunderstandings, misrepresentations, and poor choices, causing division and dysfunction in the community. To avoid this, residents should send letters or emails to management rather than making public spectacles or grandstanding at meetings, text messaging, or social media. Condo management software is preferred for maintenance matters, as it retains a permanent record of resident communications and manages building maintenance concerns. Residents should avoid directing concerns to condo directors, as the condominium manager is responsible for addressing them. Management can receive a high volume of communication daily, and responding to them takes up most of their time. Following accepted communication protocols for the building ensures that concerns don't get lost or forgotten. It is reasonable to anticipate a response time of a few hours to a few days depending on urgency, and if a response has not been received within a week for non-urgent matters, residents can call and inquire.


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Source Citation: 
Toronto Condo News
Problem Resolution Begins With Good Communication
February 25, 2020
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