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Positive Communication: Email Edition

Author: 
Sara Hicks
Publication date:
November 18, 2021
Article Summary: 

The article discusses the importance of positive communication in email exchanges. It emphasizes the need to consider the recipient's perspective, tone, and language choices to maintain respectful and effective communication. The author encourages empathy, validation, and providing solutions in email responses. It also highlights the significance of proofreading emails and owning up to mistakes to build trust with recipients.

Keywords: 

Positive Communication, Email Etiquette, Virtual Communication, Tone, Empathy, Validation, Providing Solutions, Professionalism, Collaborative Approach, Proofreading, Trust.




Source Citation: 
Sara Hicks
Positive Communication: Email Edition
November 18, 2021
https://www.cci.ca/resource-centre/view/1070?words=&filter=all
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