Managing During a Pandemic: Adapting to a New Normal

Discusses the strategies and measures taken by a management firm to adapt to the challenges posed by the COVID-19 pandemic in the condo management industry. The firm quickly secured PPE, shut down amenities, increased cleaning, and shifted to online meetings. They implemented strict safety protocols for on-site work and office operations. Digital communication tools like Zoom and Microsoft Teams were used to monitor staff's workloads, morale, and mental health. The challenges of maintaining productivity and morale during remote work were addressed by gradually returning to the office with safety measures. Compliance with local mask bylaws and addressing mental health concerns were also emphasized. The firm anticipates continued online communication and hybrid meetings in the future and plans to remain closed to the public until local vaccination is achieved.