Delivering Bad News

Delivering bad news in a condo community can be challenging but essential for maintaining trust and transparency. The timing of the announcement is crucial to prevent misinformation from spreading. It's better to share what is known promptly and promise updates as more details emerge. The content should be clear, addressing questions and concerns directly without hiding behind vague statements. Blame should be avoided, and the focus should be on solutions and improvements. The tone of communication should be empathetic and respectful, resembling a concerned neighbor rather than official correspondence. By delivering bad news effectively, condo boards can foster trust and allow the community to move forward.