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Best practices for managing difficult people at an AGM

Pat Crosscombe
Publication date:
November 24, 2022
Article Summary: 

This blog discusses strategies for managing difficult people during annual general meetings (AGMs) of condominium corporations. It identifies various types of difficult personalities, such as aggressive or argumentative individuals, and provides tips on how to handle them effectively. The blog emphasizes the importance of remaining calm and professional, setting clear boundaries, and using active listening techniques to understand and address the concerns of challenging participants. Other strategies discussed include enlisting the help of a neutral third party, using technology to facilitate communication, and implementing rules of conduct for the AGM.


annual general meeting, difficult people, condominium corporation, strategies, aggressive, argumentative, boundaries, active listening, neutral third party, technology, rules of conduct.

Source Citation: 
Pat Crosscombe
Best practices for managing difficult people at an AGM
November 24, 2022
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