Best practices for managing difficult people at an AGM

This blog discusses strategies for managing difficult people during annual general meetings (AGMs) of condominium corporations. It identifies various types of difficult personalities, such as aggressive or argumentative individuals, and provides tips on how to handle them effectively. The blog emphasizes the importance of remaining calm and professional, setting clear boundaries, and using active listening techniques to understand and address the concerns of challenging participants. Other strategies discussed include enlisting the help of a neutral third party, using technology to facilitate communication, and implementing rules of conduct for the AGM.