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Are You Window Gazing Or Mirror Holding?

Joe Hirsch
Publication date:
December 28, 2021
Article Summary: 

The article discusses the importance of shifting from "window gazing" to "mirror holding" in performance management. Window gazing is when managers offer feedback without considering the employee's perspective, leading to an unreliable measure of performance. Mirror holding, on the other hand, is when managers help employees see their performance more clearly for themselves, leading to more effective coaching and development. The article suggests that managers can become mirror holders by asking more questions and listening more, tilting the feedback dynamics from power to partnership, and from blame to inquiry.


performance management, window gazing, mirror holding, feedback, coaching, and development.

Source Citation: 
Joe Hirsch
Are You Window Gazing Or Mirror Holding?
December 28, 2021
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