Are You Window Gazing Or Mirror Holding?

The article discusses the importance of shifting from "window gazing" to "mirror holding" in performance management. Window gazing is when managers offer feedback without considering the employee's perspective, leading to an unreliable measure of performance. Mirror holding, on the other hand, is when managers help employees see their performance more clearly for themselves, leading to more effective coaching and development. The article suggests that managers can become mirror holders by asking more questions and listening more, tilting the feedback dynamics from power to partnership, and from blame to inquiry.