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A Brave New World: Managing Change

Craig McMillan
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Article Summary: 

The article discusses the inevitability of change and its impact on the field of condominium management, especially as technology and artificial intelligence (AI) play an increasing role. It emphasizes that effective change management is crucial for successful adaptation to new circumstances. The article introduces the concept of change adoption curve, detailing the stages of shock, denial, anger, acceptance, and commitment that individuals go through when facing change. Resistance management is highlighted as a way to address potential negative reactions and prevent divisions within stakeholder groups. The importance of effective communication, leadership endorsement, and a positive organizational culture is stressed in achieving successful outcomes during change events.


Change management, condominium management, artificial intelligence, technology, change adoption curve, resistance management, communication, leadership, organizational culture.

Source Citation: 
Craig McMillan
A Brave New World: Managing Change
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