Advanced Communication and Conflict Management Certificate Course

Scroll to to March 12th on the calendar page to register: 

https://acmo.org/events/calendar

Tuesday, March 12th, 2024 from 9:00 AM to 12:30 PM.

Conflict is natural. Condominium managers are going to encounter it. Rather than avoid it and hope it goes away, this course helps managers develop skills and techniques to address the most typical forms of conflict they will encounter. Attendees of this interactive program will give hands-on and practical consideration to establishing healthy boundaries, effectively communicating, developing active listening skills, recognizing personal bias and developing de-escalation techniques for individual, board and owner meeting settings.

The course consists of three parts:

Part 1 - Pre-Course Preparation: In advance of the live course, attendees will be provided with a brief video to view featuring a mental health doctor which will help attendees prepare for the course. Attendees will also receive a workbook comprised of strategies to address conflict which we encourage…