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Using Data to Improve Your Condo

Author: 
Steven Ilkiw
Publication date:
July 1, 2021
Article Summary: 

The article discusses the positive trend in the condominium industry, where boards are increasingly making data-based decisions. Technology, such as Survey Monkey and Google Forms, enables easy and affordable data collection through short surveys sent to condo owners and residents. Management companies also use survey technology to identify service trends and improve their performance. The net promoter score is one metric used to measure condo satisfaction and identify areas for improvement. Capturing this information is crucial as it provides valuable insights into the condo community's preferences and helps create support for the board's decisions. However, gathering data requires careful consideration of the questions to avoid leading or confusing queries. Consistent annual surveys with comparable questions can track progress and address shortcomings. External advisors can offer independent support, build trust, and ensure continuity in data-driven efforts to improve the condo.

Keywords: 

Data-Based Decision Making, Condo Industry, Survey Technology, Net Promoter Score, Condo Satisfaction, Capturing Information, Board's Decisions, Annual Surveys, Trust, External Advisors, Continuity, Condo Improvement.




Source Citation: 
Steven Ilkiw
Using Data to Improve Your Condo
July 1, 2021
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