Keeping Them in the Loop

This article discusses the challenges and importance of effective communication in condominium communities. The author shares their experience as a condo board member, highlighting the need for open and transparent communication with residents. While technology can play a role in improving communication, the article emphasizes that the main factors affecting communication are the complexity of issues and the human element involved. To address these challenges, the author proposes a three-part process, which includes sending out a monthly newsletter summarizing board business, having a board suggestion inbox for feedback, and maintaining a website with important information. The article concludes by emphasizing the importance of setting clear expectations for communication and taking breaks when necessary to recharge and better serve the condo community.