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Keeping Them in the Loop

J.J. Hiew

Publication date:
March 20, 2018
Article Summary: 

This article discusses the challenges and importance of effective communication in condominium communities. The author shares their experience as a condo board member, highlighting the need for open and transparent communication with residents. While technology can play a role in improving communication, the article emphasizes that the main factors affecting communication are the complexity of issues and the human element involved. To address these challenges, the author proposes a three-part process, which includes sending out a monthly newsletter summarizing board business, having a board suggestion inbox for feedback, and maintaining a website with important information. The article concludes by emphasizing the importance of setting clear expectations for communication and taking breaks when necessary to recharge and better serve the condo community.


Condo Communities, Communication, Transparency, Technology, Condo Board, Newsletter, Board Suggestion Inbox, Website, Expectations, Complex Issues, Human Element, Breaks, Condo Residents.

Source Citation: 
J.J. Hiew

Keeping Them in the Loop
March 20, 2018
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