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Essential Skills for Successful Communication

Author: 
Courtney Cartmill, RCM
Publication date:
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Article Summary: 

Underscores essential skills for successful communication in property management, focusing on various communication methods. It emphasizes the importance of email etiquette, understanding client preferences, adapting communication styles, active listening, and empathetic understanding. The author discusses effective phone etiquette, the significance of accurate dictation, the value of not rushing communication, and the benefits of in-person and visual communication. The article highlights that mastering these skills leads to better problem-solving, decision-making, conflict management, and productive relationships with stakeholders.

Keywords: 

effective communication, skills, email etiquette, phone etiquette, dictation, in-person communication, visual communication.

Source Citation: 
Courtney Cartmill, RCM
Essential Skills for Successful Communication
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https://acmo.org/publications/cm-magazine/article/433
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